- Reference number
- 92S/2026/27
- Issuing entity
- City of Cape Town
- Region
- Western Cape
- Category
- Digital Portal
- Closing date
- 2026-11-20
Official procurement source and tender documents
This tender is aimed at procuring the services of a commercially available, digital platform that can be customised and set up according to the requirements defined in the listed specifications. The platform must facilitate active constructive dialogue between stakeholders (internal and external) for the purposes of Idea Management and Public Participation. The platform will be utilised to link up with existing areas of excellence in the City, drive further collaboration with external stakeholders, and create an avenue for the sourcing of innovative ideas from citizens in order to create relevant and increasingly innovative services for citizens. In the City’s Integrated Development Plan (IDP) for 2022-2027, Objective 16 (Page 47) – A Capable and Collaborative City Government outlines how the City wants to build a modernised and administratively efficient government, including empowering residents to contribute to decision-making and helping improve the City. Objective 16 also describes that the City wants to bring service delivery into the digital age, including improving citizen engagement through digital service platforms. Idea Management: The platform enables the CCT to crowdsource ideas from a wide range of stakeholders such as employees, clients, citizens, scholars, innovators and researchers that have an interest in sharing and discussing their innovative ideas. For Open Innovation to thrive, it requires rich interaction, from an active community of Innovation practitioners and stakeholders – to share and contribute on challenges presented by the City of Cape Town. The platform’s features will assist with the prioritisation and tracking of submitted ideas, from the conception stage to implementation stage as either new products or services; improved processes and enhanced customer experience. It is essential that the platform provides transparency in the process of any submitted idea, in order to give stakeholders continuous feedback during the various stages of idea evaluation. The requirements for the platform also include mechanisms to capture and aggregate the outcomes of these forms of engagement. A strategic advantage of using an idea management platform is that it includes rich features such as gamification, etc., which rewards interaction. The inclusion of advanced analytics and AI (artificial intelligence) in modern e- participation platforms not only provides analytics and reporting capabilities but can also be applied to submission filtering and prioritisation. Public Participation: The CCT recognises the value of engaging its citizens, in the development of draft by-laws, budgets, policies, strategies, procedures, programmes and plans to understanding and articulating the business processes of how the City conducts business. This platform is an invaluable tool in eliminating errors and minimising duplication resulting from a manual capturing process and provides responses to the public timeously. A key advantage of using this platform is the ability to draw detailed reports.